Privacy Policy

KOSÉ Singapore ("KOSÉ SG") has created this Privacy Policy to demonstrate our commitment to your privacy. This policy sets forth our information collection and use practices only for the website located at www.kose.com.sg / www.kose-sg.com (the "Web Site") and does not apply to any other KOSÉ website or services. If you do not agree to the terms and conditions of this Privacy Policy, you may not access or otherwise use this Site. These policies apply to all visits to this Web Site.

We also direct you to our Terms of Conditions which governs your use of the Web Site.

INFORMATION KOSÉ Singapore COLLECTS

1.	Personal Information
	When using the Site, we may ask you to provide us with certain personal information ("PI"), which is information that could reasonably be used to identify you personally. For example, we may seek PI when you choose to participate in any online contest or promotions, or in the events of signing up for online newsletters. PI can include your name, contact number, address, e-mail address, date of birth, or identification number. We may also ask you to create a screen name and/or a password, where applicable, and provide us with demographic information (such as information about your age or gender), information regarding your interests, or similar information. PI will only be collected when it is voluntarily provided to KOSÉ SG. You can always choose not to provide certain information, unless otherwise stated mandatory to complete certain activities such as registration to participate in an online contest or promotion.

2.	Non-personally Identifiable Information.
	As is true with most websites, we may also collect from you non-personally identifiable information, such as an IP host address, the pages viewed, the browser type, the Web Site usage, and other data which do not identify any individual. When your computer contacts our web servers (for example, when you visit the Site, view an HTML e-mail, or download an interactive desktop from the Web Site), this information may be collected automatically. We also may determine the applicable technology available to serve you the most appropriate version of a web page, e-mail or similar service.

HOW KOSÉ SG USES THE INFORMATION IT COLLECTS

1.	Personal Information
	PI submitted to us is used to keep you informed about changes affecting our services or your account, to inform you of products, including product launches, games or offers services from KOSÉ SG (such as through personalized messages) and its affiliated companies in which you might be interested, and to improve and enhance theWeb Site and services. There are also times when we may make certain PI available to companies that have a strategic relationship with or perform services to you on our behalf. For instance, such companies may help us process information, manage our data or provide customer service. Without making the information available to these third party companies, it would be very difficult for you to receive customer service or provide us feedback on the content of this Web Site. If you provide PI to KOSÉ SG, our partners and we will take all reasonable and appropriate steps to protect it from unauthorized disclosure. In addition to the uses of PI explained above, by giving KOSÉ SG your contact number, you expressly authorize KOSÉ SG to contact you by telephone in the event that such notification is deemed necessary. We will not share this information with our promotional partners for any other purpose unless you provide us with your consent to do so. We do not sell or rent your PI to other marketers. We will never disclose your PI to any third party who is not affiliated with, a business partner of KOSÉ SG without your express consent, except in the following circumstances: (i) in connection with the sale or merger of KOSÉ SG or the division responsible for such services, (ii) as required by courts or administrative agencies, and (iii) to the extent required to permit us to investigate suspected fraud, harassment or other violations of any law, rule or regulation, the Web Site rules or policies, or the rights of third parties or any other suspected conduct we deem improper.

2.	Non-personally Identifiable Information.
	KOSÉ SG may use and disclose such information to improve and enhance your experience on the Web Site and for other purposes. For example, from time to time, we may use and share such information with third parties to show general demographic and preference information among users of the Web Site. In these circumstances, the shared information will neither contain nor be linked to any PI.

SECURITY

The security of your PI is very important to us. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect, including limiting access to the PI contained on our servers. Only those employees who need access to your information to perform their duties are authorized to have access to your PI. In addition, various security measures, including Secure Socket Layer (SSL) encryption technology, are used to protect personal information that we collect. If you choose to participate in any online activities with www.kose.com.sg / www.kose-sg.com , you will / may be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should be careful about providing your password to others. If you wish to cancel your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact the administrators of this Web Site.

LINKS TO AND FROM OTHER WEBSITES

The Web Site may contain links to other websites not maintained by KOSÉ SG, and other websites may reference or link to the Web Site. These other websites may set their own cookies, collect data, solicit PI, and/or have their own privacy policies. We encourage you to be aware when you leave our Web Site and to read the privacy policies and terms and conditions of each and every website you visit. KOSÉ SG is not responsible for the practices or the content of other such websites, expressly disclaims any statements or assertions made on such websites, and denies all liability associated with your use of, and the content on, other such sites.

ACCEPTANCE AND CHANGES TO POLICY

By visiting the Web Site, you agree to the terms and conditions of the Privacy Policy. KOSÉ SG reserves the right to change, modify, alter or otherwise update this Privacy Policy at any time without notice. Your continued use of the Web Site after we post any changes to this Privacy Policy means you accept such changes.

EFFECTIVE DATE

This Privacy Policy is effective and was last updated on 1 April, 2008.
Copyright© 2008 KOSÉ Singapore Pte Ltd. All rights reserved.

CONTACT

<ONLINE ORDERS>

For order enquiries please use our Customer Services email: marketingads@kose.com.sg

SHIPPING & DELIVERY

<DELVERY OPTIONS & CHARGES>

Delivery charges are per order. An order can be delivered to one address only. If you require to send orders to multiple addresses you will need to place a separate order for each address.

<SINGAPORE DELIVERY CHARGES>

Orders placed from Monday to Friday excluding Bank Holidays.

Below $80: $10
$80 and above: Free

*Orders are processed Monday to Friday (excluding public holidays).
*Orders placed after cut-off time will be processed the next working day.

<DELIVERY TIMELINE>

Estimated delivery times are as follows:

Standard Delivery: 5 to 7 working days

Please note that delivery timelines are estimates only and may be affected by:

peak periods (e.g. campaigns, promotions)
courier delays
unforeseen circumstances

<FAILED DELIVERY / RE-DELIVERY>

Please ensure that your delivery details are accurate.

If delivery fails due to incorrect address or unsuccessful delivery attempts:

Additional re-delivery charges may apply
Orders may be cancelled without refund of shipping fees

<ORDER TRACKING>

Once your order has been dispatched, a tracking link will be provided via email.

<RISK & LIABILITY>

Risk of loss or damage to the products passes to you upon delivery.

However, if your order is lost or damaged during delivery, please contact us and we will reasonably assist in resolving the issue.

<RETURN & DELIVERY RELATIONSHIP>

Returns are accepted within 14 days of receipt
Items must be unused, unopened, and in original packaging
Delivery delays do not extend the return eligibility period, which starts from the date of delivery

If your item is:

damaged
defective
incorrect

Please contact us within the return period for assistance.

DELIVERY RULES & RESTRICTIONS

<DELIVERY METHOD>

We will deliver your order in accordance with the delivery option selected at checkout.

<DELIVERY ORDER PROCESSING & DISPATCH>

Orders are processed on business days only (Monday to Friday, excluding public holidays).
Orders are typically processed and dispatched within 2-4 working days after payment has been successfully verified.
Orders placed after the daily cut-off time may be processed on the next business day.

Once your order is ready for dispatch, you will receive a shipping confirmation email with tracking details.

<DELIVERY TIMELINE>

Standard Delivery: 5–7 working days after dispatch

Delivery timelines are estimates only and may be affected by:

peak periods (e.g. campaigns, promotions)
courier delays
weather or other unforeseen circumstances

Orders may be delivered in one or more shipments.

<DELIVERY ADDRESSES>

Please ensure that your delivery address is accurate and complete.

We are unable to deliver to P.O. Box addresses
Incorrect or incomplete addresses may result in delivery delays or failed delivery.

<FAILED DELIVERY & RE-DELIVERY>
If delivery is unsuccessful due to:

incorrect address
recipient unavailability

The courier may attempt re-delivery or contact you to arrange a new delivery time.

Additional delivery charges may apply for re-delivery requests.

<RISK & LIABILITY>

Risk of loss or damage to the products passes to you upon delivery.

However, if your order is lost or damaged in transit, please contact us and we will reasonably assist in resolving the issue.

To the fullest extent permitted by law, we are not liable for delivery delays caused by third-party couriers.

<RISDELIVERY & RETURN RELATIONSHIP>

Returns are accepted within 14 days from the date of delivery
Items must be unused, unopened, and in original packaging

Delivery delays do not extend the return period.

If you receive:

damaged items
defective products
incorrect orders

Please contact us within the return period for assistance.

<PRICING & CHARGES>

All prices are listed in Singapore Dollars (SGD)
Prices are inclusive of GST (where applicable)
Delivery charges (if any) are calculated at checkout

The total order cost includes the price of products and delivery fees.

RETURN & CANCELLATION PLOICY

Last updated: April 15th, 2026

<Returns>

We accept returns within 14 days from the date of receipt.

To be eligible for a return, items must be unused, unopened, in their original packaging, and in the same condition as received. A valid receipt or proof of purchase is required.

To request a return, please contact us at marketingads@kose.com.sg.
Returns should be sent to:

<YAMATO TRANSPORT (S) PTE LTD>
24 Penjuru Road
#01-06B, ALOG Commodity Hub
Singapore 609128

*Please note that returns without prior approval will not be accepted.

<Damaged or Incorrect Items>

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, please contact us immediately so we can assist you.

<Non-Returnable Items>

We do not accept returns for:

Opened or used beauty products
Sale items
Gift cards

<Refunds>

Once your return is received and inspected, we will notify you of the outcome. If approved, refunds will be processed to your original payment method within 10 business days.