Refund policy

Returns

We accept returns within 14 days from the date of receipt.

To be eligible for a return, items must be unused, unopened, in their original packaging, and in the same condition as received. A valid receipt or proof of purchase is required.

To request a return, please contact us at marketingads@kose.com.sg.
Returns should be sent to:

KOSÉ Singapore Pte Ltd  1 Kim Seng Promenade, Great World City West Lobby, #17-08, Singapore 237994

Please note that returns without prior approval will not be accepted.

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Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, please contact us immediately so we can assist you.

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Non-Returnable Items

We do not accept returns for:

• Opened or used beauty products
• Sale items
• Gift cards

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Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, refunds will be processed to your original payment method within 10 business days.