Terms Of Use


By accessing the Web Site for KOSÉ Singapore (which shall be referred to as “KOSÉ SG”) at www.kose.com.sg / www.kose-sg.com (which shall be referred to as the "Web Site") and any of the pages thereof, you are agreeing to be bound by the terms and conditions below without any modification of the terms and conditions contained herein. If you are not agreeable to the terms and conditions set out below, do not access the site, or any pages thereof.

Copyright
Copyright 2025 KOSÉ SG. All rights reserved. Copyright in the Web Site, and in the information and materials therein and in their arrangement are owned by KOSÉ SG unless otherwise indicated.

No part or parts hereof may be reproduced, distributed, copied, adapted, modified, republished, displayed, broadcast, performed, transferred, sold, hyperlinked, framed or transmitted or be used to create derivative works from, in any manner or any means or stored in an information retrieval system without the prior written permission of KOSÉ SG. However, you may download and print the information and materials on this Web Site for personal, non-commercial use only provided you do not modify, retransmit, distribute or further reproduce the Material and you retain all copyright and other proprietary notices contained in the Material. You may not, without the prior written permission of KOSÉ SG, insert a hyperlink to this Web Site or "mirror" or frame any Material contained on this Web Site on any other server.

Trade Marks
The trademarks, logos and service marks ("Marks") displayed on this Web Site are the property of KOSÉ SG, its affiliates or other third parties. Nothing contained on this Web Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Mark displayed on the Web Site without the written permission of KOSÉ SG or such third party that may own the Mark displayed on the Web Site. Misuse of the Marks displayed on the Web Site, or any other content on the Web Site, except as provided herein, is strictly prohibited. You are advised that KOSÉ SG will enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.

Modification of Web Site and Terms and Conditions
The information, materials, data and arrangement ("Material") herein contained in this Web Site and the Terms and Conditions and descriptions that appear are subject to change at the sole discretion of KOSÉ SG.

No Unlawful or Prohibited Use
As a condition of your access of this Web Site, you warrant to KOSÉ SG that you will not use this Web Site for any purpose that is unlawful or prohibited by these Terms and Conditions.

General Disclaimer
The Material contained in this Web Site, (including text, images, graphics, links, sound files, animation files, video files or other items and their arrangement) are provided "as is", "as available". KOSÉ SG disclaims all warranties, expressed or implied including, without limitation, those of merchantability, fitness for a particular purpose and noninfringement or arising from a course of dealing, usage, or trade practice.

This Web Site may include publications with typographical errors that will be corrected as they are discovered at KOSÉ SG’s sole discretion. Also, changes are periodically added to the material contained herein. These corrections and changes may be incorporated into the Web Site at a later date. KOSÉ SG reserves the right to do any of the following at any time without notice: (i) to modify, suspend or terminate the operation of or access to the Site; (ii) to modify or change the Site or any portion of the Site or its programs or products mentioned; or (iii) to interrupt the operation of the Site or any portion thereof for maintenance or other changes. Mention of non- KOSÉ products or services is for information purposes only and constitutes neither an endorsement nor a recommendation.

KOSÉ SG shall in no event be liable for any damages, loss or expense including without limitation, special damage, or consequential damage, or economic loss arising from or in connection with :
(a)
any access, use or the delay or inability to access or use this Web Site, or reliance on the Materials and/or any other information contained in this Web Site;
(b)
any system, server or connection failure, error, omission, interruption, delay in transmission, or computer failure;
(c)
any use of or access to any other web site linked to this Web Site;
(d)
any services, products, information, date, software or other material obtained from this Web Site or from any other web site linked to this Web Site,
even if KOSÉ SG or its agents or employees are advised of the possibility of such damages, losses and expenses. This exclusion clause shall effect to the fullest extent permitted by law. If you are dissatisfied with any portion of this Web Site, or with any of these Terms and Conditions of use, your sole and exclusive remedy is to discontinue using this Web Site.

Links to Third Party Sites
The Web Site may contain links to or references to other web sites that may be accessed or which may originate outside the boundaries of the Web Site and which information KOSÉ SG will have no control. Therefore, KOSÉ SG shall have no obligation or responsibility regarding any content derived, obtained, accessed within through or outside of the Web Site. KOSÉ SG's inclusion of links to such web sites does not imply any endorsement or verification of the material on such web sites or any association with their operators, and such web sites shall be accessed at the user's own risk.

Governing Law & Jurisdiction
By accessing this Web Site and/or using the materials, facilities and/or services offered through this Web Site, you agree that Singapore law (including without Limitation, the provisions of the Evidence Act (Cap. 97) shall govern such access and the provision of such materials, facilities and/or services and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.

Information Sharing and Disclosure
KOSÉ SG will not sell or rent your personally identifiable information to anyone. KOSÉ SG may send personally identifiable information about you to other companies or people when:
(a)
We have your consent to share the information;
(b)
We need to share your information to provide the product or service you have requested;
(c)
We need to send the information to companies who work on behalf of KOSÉ SG to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);
(d)
We respond to subpoenas, court orders or legal process; or We find that your actions on our web sites violate the use of www.kose.com.sg / www.kose-sg.com.

Public Forums
This site makes forums available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

CONTACT

<ONLINE ORDERS>

For order enquiries please use our Customer Services email: marketingads@kose.com.sg

SHIPPING & DELIVERY

<DELVERY OPTIONS & CHARGES>

Delivery charges are per order. An order can be delivered to one address only. If you require to send orders to multiple addresses you will need to place a separate order for each address.

<SINGAPORE DELIVERY CHARGES>

Orders placed from Monday to Friday excluding Bank Holidays.

<Order Total>

  • Below $80: $10
  • $80 and above: Free

*Orders are processed Monday to Friday (excluding public holidays).
*Orders placed after cut-off time will be processed the next working day.

<DELIVERY TIMELINE>

Estimated delivery times are as follows:

  • Standard Delivery: 5 to 7 working days

Please note that delivery timelines are estimates only and may be affected by:

  • peak periods (e.g. campaigns, promotions)
  • courier delays
  • unforeseen circumstances

<FAILED DELIVERY / RE-DELIVERY>

Please ensure that your delivery details are accurate.

If delivery fails due to incorrect address or unsuccessful delivery attempts:

  • Additional re-delivery charges may apply
  • Orders may be cancelled without refund of shipping fees

<ORDER TRACKING>

Once your order has been dispatched, a tracking link will be provided via email.

<RISK & LIABILITY>

Risk of loss or damage to the products passes to you upon delivery.

However, if your order is lost or damaged during delivery, please contact us and we will reasonably assist in resolving the issue.

<RETURN & DELIVERY RELATIONSHIP>

  • Returns are accepted within 14 days of receipt
  • Items must be unused, unopened, and in original packaging
  • Delivery delays do not extend the return eligibility period, which starts from the date of delivery

If your item is:

  • damaged
  • defective
  • incorrect

Please contact us within the return period for assistance.

DELIVERY RULES & RESTRICTIONS

<DELIVERY METHOD>

We will deliver your order in accordance with the delivery option selected at checkout.

<DELIVERY ORDER PROCESSING & DISPATCH>

  • Orders are processed on business days only (Monday to Friday, excluding public holidays).
  • Orders are typically processed and dispatched within 2-4 working days after payment has been successfully verified.
  • Orders placed after the daily cut-off time may be processed on the next business day.

Once your order is ready for dispatch, you will receive a shipping confirmation email with tracking details.

<DELIVERY TIMELINE>

  • Standard Delivery: 5–7 working days after dispatch

Delivery timelines are estimates only and may be affected by:

  • peak periods (e.g. campaigns, promotions)
  • courier delays
  • weather or other unforeseen circumstances

Orders may be delivered in one or more shipments.

<DELIVERY ADDRESSES>

Please ensure that your delivery address is accurate and complete.

  • We are unable to deliver to P.O. Box addresses
  • Incorrect or incomplete addresses may result in delivery delays or failed delivery.

<FAILED DELIVERY & RE-DELIVERY>
If delivery is unsuccessful due to:

  • incorrect address
  • recipient unavailability

The courier may attempt re-delivery or contact you to arrange a new delivery time.

Additional delivery charges may apply for re-delivery requests.

<RISK & LIABILITY>

Risk of loss or damage to the products passes to you upon delivery.

However, if your order is lost or damaged in transit, please contact us and we will reasonably assist in resolving the issue.

To the fullest extent permitted by law, we are not liable for delivery delays caused by third-party couriers.

<RISDELIVERY & RETURN RELATIONSHIP>

  • Returns are accepted within 14 days from the date of delivery
  • Items must be unused, unopened, and in original packaging

Delivery delays do not extend the return period.

If you receive:

  • damaged items
  • defective products
  • incorrect orders

Please contact us within the return period for assistance.

<PRICING & CHARGES>

  • All prices are listed in Singapore Dollars (SGD)
  • Prices are inclusive of GST (where applicable)
  • Delivery charges (if any) are calculated at checkout

The total order cost includes the price of products and delivery fees.

RETURN & CANCELLATION PLOICY

Last updated: April 15th, 2026

<Returns>

We accept returns within 14 days from the date of receipt.

To be eligible for a return, items must be unused, unopened, in their original packaging, and in the same condition as received. A valid receipt or proof of purchase is required.

To request a return, please contact us at marketingads@kose.com.sg.
Returns should be sent to:

<YAMATO TRANSPORT (S) PTE LTD>
24 Penjuru Road
#01-06B, ALOG Commodity Hub
Singapore 609128

*Please note that returns without prior approval will not be accepted.

<Damaged or Incorrect Items>

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, please contact us immediately so we can assist you.

<Non-Returnable Items>

We do not accept returns for:

  • Opened or used beauty products
  • Sale items
  • Gift cards

<Refunds>

Once your return is received and inspected, we will notify you of the outcome. If approved, refunds will be processed to your original payment method within 10 business days.